F.A.Q

SEDAN

LIMOUSINE

CHARTER BUS

Town Car Service

 

Q: Can we rent a town car for 1 hour?

The minimum rental time required is 3 hours, unless you just need pickup and drop-off.

 

Q: Do you offer point to point service in town car?

Yes we do by zip code and city.

 

Q: How many bags can we put in the town car?

We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, chauffeur will place some of them on the front seat of the town car. If you have more bags or think they will not fit, please call and let us know so we can make arrangements.

 

Q: How many passengers can fit in a Lincoln Town car?

Four people comfortably can fit in car.

 

Q: Is smoking allowed in your town cars?

In all of our vehicles, smoking is not allowed.

 

Q: What is your Cancellation Policy for town car service?

Town cars: Less than 24 hours before the scheduled pickup time reservation is billed in full

 

Limousine Service

 

Q: Can we rent a limousine for 1 hour?

Unfortunately the minimum rental time is 4 hours, unless you just need pickup and drop-off.

 

Q: Do you offer point to point service in limousine?

Yes we do.

 

Q: Do you offer wedding packages?

Yes we do, please go to the Special Occassions section for more info.

 

Q: How long in advance I need to reserve a limousine?

Limousine service is based on availability, the earlier you make your reservation the better.

 

Q: How many bags can we put in the limousine?

We can accommodate up to 6 standard sized bags in the trunk. If you have more than 6 bags, the chauffeur will place some of them in the front seat of the limousine.

 

Q: How many passengers can fit in a limousine?

We have 10-12 passenger limousines, 18 passengers limousine & 22 passengers limousines.

 

Q: Is smoking allowed in your limousines?

In all of our vehicles, smoking is not allowed.

 

Q: What is your cancellation policy for limousine service?

Limousine: 7 days before the scheduled pickup time.

 

Q: Why can't I just get a ride to and from the event, instead of having a limousine there doing nothing?

There are a few companies that will make you a promise that they will pick you up at certain time after an event. It is not possible to make such a promise, because the same promise was made to another party sharing the same car. The only way to insure that a limousine is there when you need it during your event is to lease it for that period.

 

Q: Can I request a color preference?

We can only guarantee color for weddings, funerals and daytime events. During peak season we will try our hardest to meet you color choice but we cannot guarantee color.

 

Charter Bus

 

Q: Do you offer charter bus service?

Yes we do. We offer the following seeting capacity charters:- 56 Passenger Motor Coach- 32 Passenger Mini Bus- 25 Passenger Limo BusHere are just a few services we provide:- Sporting and special events - Corporate meetings and events - Airport transfers - P-T-P (Point To Point transfers)- Shuttles - Long distance tripsWe offer special discounts on the following services: - Professional and college sports teams - Religious conventions - Customized packages

 

Q: What is your cancellation policy for a charter bus?

Charter Bus: 14 days before the scheduled pickup time.Tours

 

Q: Can I extend the tour?

Yes, you can extend most of the tours for an additional charge based on the quoted rate.

 

Q: How long in advance I need to reserve?

Tour Reservation based on availability early is better.

 

Q: Can I change a reservation once I submit it?

Yes you can before the dispatch time.

 

Q: Can I request a particular driver?

Yes we will try our best to accommodate you at no extra charge.

 

Q: Do you offer personal greets for the passenger at the airport?

Yes we provide that service for an extra charge, $35 plus parking fees.

 

Q: What are your office hours?

Our office is open 7-days a week, 365 days a year.

 

Q: What areas do you serve?

We currently serve all the major metropolitan areas in the Bay Area  We serve all major cities in US through our network system.

 

Q: What do I do if my flight is delayed or cancelled?

We use the state of art technology to monitor your flight for last minute of arrival. But if you decide to take early or later flight please call us to update your info. (No shows will be bill for full fare).

 

Q: What if we can't find our driver at pick up location?

Please call our office 510-842-8416 before you decide to leave.

 

Q: What method of payment do you accept?

We accept all major credit card, casher check, and cash as payment.

 

Q: What your airport pick up location?

After you collect your luggage, walk directly outside of the baggage claim area to limousine pickup area where your limousine will be waiting for you.

 

Q: When do I pay for the service?

There are three option to make a payment to us is it very convenient to you.  First you can make payment over the phone. Second you can do it through our website. The third you can pay directly to your driver (we need your credit card when you make your reservation to reserve your car).

 

 

Helpful Hints:   When Choosing A Limousine Service Before Booking

 

In order to receive the best service and value for your money, its best to know the right type of transportation for your event. The Bay Area's On Demand Transportation specializes in birthdays, proms, weddings, concerts, as well as party limousines. To determine the right type of limousines for you, please be prepared to have the type of occasion, the number of people, the destinations and the desired hours for the trip.

 

 

Budgeting

 

One of the reasons why On Demand Transportation is one of the faster growing limousine and Transportation Company is because of our ability to work with any budget. When requesting a quote and you have a certain budget you need to stay in, we will do our best to keep you there, or provide you with different alternatives that are guaranteed they will not break the bank.

 

Specific Vehicles

 

Most of the time, the right type of limousine can make all the difference. Whether your celebrating your bachelor or bachelorette party in a limo bus, or arranging for a stretch limousine to take the bridal party, On Demand Transportation has the right type of limo for you. When booking a limo, stretch limousine, limo bus, or a motor coach, make sure you have the correct head count, and to make sure everyone is sitting comfortably, book a vehicle that has at least one or two more people that are in your party. If you would like to provide your own music, or have a special beverage request, please let us know in advance and well arrange it for you. When traveling in large groups, and there is extra luggage, please let us know so we can arrange for a limousine big enough capacity. If you are not sure what the right limousine is for you, please speak to one of our customer service representatives and well be more than happy to make some recommendations for you.

 

Pricing

 

Although On Demand Transportation has some unique pricing policies, we offer services priced by the hour, flat rates for airports, and also customized all inclusive packages. Typically between 18-20% is the gratuity charged to some of the ongoing rates.

 

Packages

 

When it comes to those special occasions, like weddings, proms, concerts, sporting events, or a night out on the time, there is a start time and an end time. Usually a set number of hours, in a specific vehicle that will fit your entire party, will be an all inclusive, fixed price.

 

Best Times to Book

 

On Demand Transportation offers many different types of vehicles, including sedans, limousines, limo busses, and motor coaches. To ensure availability, and unexceptional service, please reserve ahead. We recommend the following timelines for some specific events. For a wedding, people book 12 months in advance, on the other hand, for proms, book a few months in advance. A general rule of thumb, is to start looking into it 3 to 4 weeks before your event. For any specific events, please contact us a week before, just to reconfirm.

 

You’re the Boss!

 

If there are any other detail you might like to specify, we are willing to listed. Do you like your drinks iced or not? Making a few stops on the way? Is there a specific route you would like to take? We are here to make your life easier, please let us know if we can make that happen for you.

(510) 842-8416